Supportdesk voor al jouw vragen

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What can we help you with?

Rentals

Will a delivery report be made at the start of my rental contract?

Where and when does the key transfer take place for my new home?

How does Pactum Vastgoed determine whether a prospective tenant is assigned a home?

Do I have to pay a deposit if I rent a home?

What is the minimum rental period?

To rent a living space, the following documents must be provided:

Are there waiting lists for renting a home?

How do I stay up to date with the current housing offer?

For Tenants

I received mail intended for the host, what should I do with it?

I received an invoice from the municipality, what should I do with it?

What are municipal taxes and who has to pay them?

Can I register an additional person at my home address?

Can I sublease my living space?

Where can I find the delivery report and photos?

Where can I find my rental contract, rental invoices and authorization?

How do I log into my personal portal?

What are the office hours?

What is the best way to contact Pactum Vastgoed?

Cancel Your Tenancy

Can I get a host statement?

Can I deduct my deposit against the last month of rental?

When will my deposit be refunded?

Where can I drop off the keys?

When does Pactum Vastgoed do the final inspection?

How should I deliver the home at the end of the rental agreement?

Can I sell or transfer furniture and other goods to the new tenant?

Can I nominate a replacement tenant to rent my living space myself?

What if I canceled the rent too late?

What is the notice period for terminating my lease?

I want to terminate my lease, how does that work?

Financials

Am I eligible for housing allowance?

How does the annual rent increase work?

How is my rent structured?

Why am I getting a letter from a debt collection agency?

Why did I receive a reminder?

The direct debit failed, what should I do?

How do I change my account number?

My rent is collected automatically, what should I pay attention to?

What account number do I have to pay the monthly rent to?

When do I have to pay the monthly rent?

Malfunctions & Emergencies

https://www.pactumvastgoed.nl/supportdesk/wat-is-het-noodnummer/

I'm having problems with my neighbours, how do I fix this?

I have problems with mice and/or other pests, what can I do?

I lost my keys, what can I do?

My internet connection is not working (good), what now?

What do I do if my smoke detector beeps?

I have a leak, what should I do?

My heating is not working (well), what should I do?

https://www.pactumvastgoed.nl/supportdesk/wat-moet-ik-doen-als-ik-gas-ruik/

What should I do in the event of an electrical failure?

What should I do in the event of a fire or burglary?

Which faults do I have to solve myself?

I have a technical error, how can I report it?

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