Prospective tenants
- How do I stay informed about the currently available housing?
- How do I make an appointment for a viewing?
- When can I view a rental accommodation?
- Are there waiting lists for rental houses?
- What information do I need to provide if I decide to rent an accommodation?
- What is the minimum rental period?
- Do I have to pay a security deposit if I rent a property?
- How does Pactum Vastgoed determine whether a prospective tenant will be assigned an accommodation?
- Where and when will the key handover of my new home take place?
- Will a move-in report be made at the start of my tenancy agreement?
Current tenants
- What is the best way to contact Pactum Vastgoed?
- What are the office opening hours?
- How can I log in to my personal portal?
- Where can I find my tenancy agreement, rental invoices, and authorization?
- Where can I find the move-in report and photos?
- Can I sublet my home?
- Can I register an extra person at my home address?
- What are municipal taxes and who must pay them?
- I have received a bill from the municipality, what should I do with it?
- I received mail meant for the landlord, what should I do with it?
Terminating tenancy agreement
- I want to terminate my tenancy agreement; how does that work?
- What is the notice period for terminating my tenancy agreement?
- What if I terminated my tenancy agreement too late?
- Am I allowed to nominate a replacement tenant for my rented property?
- May I sell or hand over furniture and other goods to the new tenant?
- How should I hand over the property after conclusion of the tenancy agreement?
- When does Pactum Vastgoed do the final inspection?
- Where can I hand in the keys?
- When will my security deposit be returned?
- Can I use my security deposit as rent payment in the last month?
- Can I receive a landlord statement?
Financial
- When is the monthly rent due?
- To which account do I have to transfer the monthly rent payment?
- My rent is collected automatically, what do I have to keep in mind?
- How can I change my account number?
- The direct debit failed, what should I do?
- Why did I receive a payment reminder?
- Why did I receive a letter from a collection agency?
- What does my rent consist of?
- How does the annual rent increase work?
- Who manages my paid security deposit?
- Am I eligible for rent allowance?
Technical problems
- I have a technical malfunction; how can I report it?
- Severe water leakage or damage that absolutely cannot wait until the next business day
- Which problems do I have to solve myself?
- What should I do in case of fire or burglary?
- What should I do in the event of an electrical problem?
- What should I do if I smell gas?
- My central heating is not working (well), what should I do?
- There is a water leak in my house; what should I do?
- What should I do if my smoke detector beeps?
- My internet connection does not work (well), what should I do?
- I lost my keys, what can I do?
- I have mice and/or other vermin in my rented home, what can I do?
- I have problems with my neighbors, how do I solve this?
- What is the emergency number of Pactum Vastgoed?